Published on: 12-01-23 11:59am
Yes, the customers can request an RMA based on quantity and seller wise using the Magento 2 Marketplace RMA System.
For example – The customer has placed an order for 3 bags. But the customer has received 2 damaged bags out of three. In this case, the customer can easily create an RMA for the damaged bags as per the below image.
What if the customer has placed an order having multiple products belongs to different sellers. And, the customer wants to replace/cancel/refund certain products which belong to different sellers. In this case, the customer can create the RMA according to sellers. The customer simply selects the seller of the product which he wants to replace/cancel/refund. Please refer the below images –
The above two RMA has been created for the same order – #000000197 but for different seller products. Because this order contains multiple products that belongs to different sellers.
You can also check the default Magento 2 RMA module if you are not using Marketplace.
Please do contact us for any further queries or requirements. You can also check our Magento 2 Extensions for additional features.
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