Published on: 24-05-23 12:29pm
UV Help Desk App for Shopify lets your buyers visiting your eCommerce store raise a ticket for their concerns like a help desk system. It is also possible for you to reply to them regarding the same and many other queries.
Installing this app in your store will let your customers raise a ticket for their queries like a help desk system. Admin can easily communicate with his buyers related to any query.
To install Help Desk for Shopify from your Shopify Store instructions are drafted below:
Now Setup your helpdesk with the Shopify dashboard click on this Webkul Helpdesk Support‑UVdesk app:
You can connect your Shopify account with an existing UVdesk helpdesk or can create a new UVdesk helpdesk
To add your new Webkul Helpdesk Support‑UVdesk here with writing: company name, domain name, and owner details like first name, last name, email, and contact number.
To connect with existing Webkul Helpdesk Support‑UVdesk you can enter the details of your existing helpdesk like domain and API key.
Note: To generate the API key you need to log in to your Helpdesk panel, then click on Profile>API Access Tokens. You can use existing tokens or can create new ones.
After clicking on Webkul Helpdesk Support‑UVdesk installed it will show Webkul Helpdesk Support‑UVdesk/Dashboard.
After the installation, your account will be automatically created on the UV desk and you will receive two emails; register on UV Desk and Setting up UV Desk password.
In this section, you'll get 4 options - Dashboard, Tickets, Create Ticket, and Onboarding Guide.
The app has 4 pages:
From the Dashboard, the Admin can directly navigate to the 'Ticket List' & 'Configuration' page.
Here, the Shopify admin will get two buttons: Continue to Dashboard and Visit Knowledgebase.
If the admin wants to manage all tickets from the UVdesk panel then click on continue to Dashboard. This will redirect you to the UVdesk member panel.
An email for setting up the password should receive on the registered email id(Shopify admin email id). The admin can set up the password and log in to the UVdesk member panel.
Visit Knowledgebase (Customer Dashboard):
This link will redirect to the FAQ/Knowledgebase panel for your customer. You can manage and configure the knowledgebase with the help of this guide - How to create Knowledgebase?
From the Ticket List page, you can view all tickets, open, pending, answered, resolved, closed & spam tickets. Clicking on a ticket will let you reply to that query.
You'll get all the Tickets in this section from where you can manage to View the Tickets/Ticket List from the admin panel.
The Create Ticket page will let the Admin create a ticket with name, email, type (support, test or HR support), subject, message & you can add attachments to your tickets.
Using this option admin can check the guidelines to update the theme for your app.
To integrate this app block, please follow the instructions as provided below:
From the list of available sections, search or select the Create Ticket section to add it to your page. You can re-position this section in different parts of your page as per your requirements.
Note: Firstly you have to install Dawn theme to add any section for your store view. Rightnow we have only Dawn theme live to add a section.
There is other option to add a new section to your page by clicking on Online Store>Pages.
Then click on Add Page button and create a title to add a section.
By selecting Add menu item you can enter the name and Link for that section.
After clicking on Add button you can view the section in your menu list as shown below:
After clicking on the Save menu button go to the Online Store>Themes>Customize and Add section of Create Ticket.
The section Create Ticket will add to your online store as shown below image:
On the account page, customers will have tmenus i.e. Ticket List & Create Ticket.
By clicking on the login icon your customer will get 3 options:
Login (if the customer is already registered), Forgot your password (if the customer has an account but forgot the password), Create account (If the customer isn't having an account with your store).
Go through this link to check the Demo:
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