Published on: 29-12-21 04:37pm
While creating a ticket request, you must submit the FTP, SSH, server details and your admin login credentials for speeding up the resolution process. You should never share this information in messages, email, Skype or phone due to security reasons.
You must provide the following information with Order ID:
FTP host – URL or IP of the site
FTP username
FTP Password
FTP path of your platform installation (like - /opt/bitnami/apps/magento/htdocs/)
Admin URL
Admin username
Admin Password
But, in case you have forgotten to submit these details you can still add or edit them later. Please follow the procedure:
Step 1 - First Login to UVdesk with the link given in the email.
Step 2 - Open the ticket and click Gear icon in Custom Field section.
Step 3 - Enter the details and click Save. The information will be updated.
Hvis du ikke er i stand til at finde et svar på dit spørgsmål igennem vores hjælpeartikler, er du altid velkommen til at oprette en support sag
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