Published on: 04-08-21 03:30pm
Here are some Frequently Asked Questions about the Multi-Vendor Marketplace App for Shopify:-
How can I install the Multi-Vendor Marketplace app?
You need to have a Shopify store for using this app.
Visit the Multivendor Landing Page using the following link: https://sp-seller.webkul.com/mvm-landing
Further, enter your store URL and then click on the Start Free Trial button. Refer: https://prnt.sc/pjyfd4
This action will redirect you to Shopify backend. Once you are done choosing a suitable marketplace plan, set up the marketplace and you'll be good to go!
Learn about Webkul Software Licence Agreement.
Visit this link: https://store.webkul.com/license.html
How can I uninstall the Multivendor Marketplace App?
To uninstall the app, you need to remove the app from the "Apps" menu of your Shopify Store.
Go to your Shopify store backend>> Visit the "Apps" section >> Here click the "Delete" button to uninstall the Multivendor Marketplace app.
Refer: https://prnt.sc/qtaj2i
NOTE:- Once you remove/uninstall/delete the app from your Shopify store, all the data (related to sellers) will be deleted from our end within 2 days.
Can I pause the subscription of the Multi-vendor Marketplace App?
Yes, you can pause the subscription of the multi-vendor app for as long as you are away.
To pause the app, visit: Multivendor Marketplace Admin Panel > Hover over the three dots on the top right of dashboard > Click on Upgrade Plan option from the drop-down. Refer: https://prnt.sc/rn4b1q
For more detail, please refer: https://webkul.com/blog/subscription-pause-multi-vendor-marketplace-for-shopify/
Can we test the app on a development store?
Multi-Vendor Marketplace app is available for Development Stores created from the Shopify Partners account. The app and its features can be tried & tested on the development store for 60 days free trial period.
Is there any yearly plan for the Multivendor Marketplace app?
Yes, the app comes with an annual plan as well.
Is there any mandatory step to follow while configuring SMTP in the app?
In case you configure SMTP in the Multi-vendor Marketplace app, you need to whitelist the following IPs in the mail server:-
Help Guide To Configure SMTP in the App: https://webkul.com/blog/shopify-multivendor-marketplace-app-smtp-configuration/
Can I upgrade/downgrade the plan available for the app?
Yes, this can be done by visiting multivendor admin panel > Hover over the three dots on the top right > Click on Upgrade Plan.
Refer: https://qsnapnet.com/snaps/tf6atapose8
Please follow the steps to upgrade the app plan:-
Please follow the steps to downgrade the app plan:-
Note: To downgrade the app make sure that the number of current active sellers is equal to that allowed in the new plan you are going for.
The number of active sellers allowed as per the plan:
What is the difference in the pricing plan (10USD - 45USD) for the app?
To check the pricing plan for the app, please refer to the link.
How many trial days are available for the app?
Multivendor App comes with a FREE Trial of 15 days.
NOTE:- If you reinstall the app within its trial period, you will get the Free Trial only for the remaining days left in trial expiration.
For Example:- Suppose, you install the app and get 15 days free trial. On the 10th day, you uninstall the app and again install it. In this case, you will get the Free Trial of the remaining 5 days only.
Is it possible to add FAQs for the sellers in the app?
Yes, the admin can add FAQs for the sellers. Once added, the same will appear on the seller dashboard.
Steps to Add FAQs to the App:-
The added FAQ will be listed here: https://nimb.ws/Uyqwpo FAQs can be edited, disabled, OR deleted.
Sellers can view the FAQs on their respective dashboards: https://nimb.ws/IrLVhF
What will happen with the seller data, in case I remove the app from my store?
Once you remove/uninstall/delete the app from your Shopify store, all the data (related to sellers) will be deleted from our end within 2 days.
Is the multivendor marketplace GDPR compliant (European General Data Protection Regulation)?
Our app follows customer data guidelines as per the Shopify GDPR.
Moreover, it depends on what condition you are triggering us to. Like, if you ask us to remove your customer data, we'll do that for you and likewise, for any other condition. (Refer: https://webkul.com/gdpr/)
Talking about our databases, the data stored there is in encrypted form. Only a few top developers have access to the same and that be when you ask us to fix any issue or any customization on your store.
Check out our privacy policy: https://webkul.com/privacy-policy/
What is the purpose of the Sales Price Feature in the app?
In the Multi-vendor Marketplace app, you can enable the Sales Price feature from the Product Configuration menu of the app. Refer: https://prnt.sc/s3uso2
If the admin doesn't want to bear any handling and transaction charges levied on every transaction and sellers don't want to bear commission on their own then, in this case, you can enable the "sales price" button so if the sales price is enabled then these charges will be added to the price of the product.
To know more about the feature, kindly refer to this help guide: https://webkul.com/blog/shopify-multivendor-marketplace-handling-transaction-charges/
Is there a way to show a notification to the sellers if the required information is not filled by them?
Yes, we do have the "Seller Mandatory Steps" feature in the app: https://prnt.sc/v2vxip in the Configuration menu and check the sub-menu. Once you enable this configuration, the sellers must configure the mandatory details on their seller panel then only the sellers will be able to add products.
If the sellers do not complete the required information, an error message will be shown on the seller dashboard. Please refer to this user guide to know more about this feature: https://webkul.com/blog/seller-updates-multi-vendor-marketplace-for-shopify/#mandatory-configurations-for-sellers
Is there any limit to creating product variants in the app?
Yes, if your store reaches 50K product variants in total then, you can add a maximum of 1K variant per day while updating any product.
Know more about this: https://community.shopify.com/c/Shopify-APIs-SDKs/Daily-variant-creation-limit-reached-when-updating-products/td-p/497854
Note:- There is no limit for Shopify Plus users.
Why is the 'Seller Listing Page' not displaying on the marketplace storefront?
There are cases when even after installing the Multivendor Marketplace app & adding sellers from the backend, the seller listing page doesn't display any sellers.
There are two ways to recover this issue:
How to regenerate the file?
Multivendor Admin Panel > Configuration > StoreFront Configuration > Click on Regenerate button infront of 'Seller Profile' page type.
Refer: https://prnt.sc/r5kowl
Know more about Template File Regeneration.
I want to allow my sellers to edit only product price & inventory. How to configure this in the app?
This can easily be configured in the app from the Product Configuration menu. You can enable/disable this tab "Allow Sellers to Edit Products" as per your requirements. Please refer: https://prnt.sc/sgjfr7
Once you disable this tab, you will have the option to choose if you want to allow sellers to edit product prices & manage inventory while editing a product from their respective seller panels. Refer: https://prnt.sc/sgjl1y
Are there any mandatory steps for the sellers to follow on their server in case you use the connector add-ons (WooCommerce, Magento, PrestaShop connectors) in the app?
In case you are using any connector add-on with the Multi-vendor Marketplace app, please ask your sellers to whitelist the following IPs in the server:-
Learn About Connector Add-ons: https://webkul.com/blog/shopify-multivendor-marketplace-feature-apps/#marketplace-connector-feature-apps
Is it possible for sellers to sync their smart collections with the admin's store collection using the Seller Shopify store connector feature app?
No, the sellers can't map their store's smart collections with admin's store collections in "Collection Mapping". Also, the seller store's collections can't be mapped with the admin store's smart collections using the Seller Shopify store Connector feature app.
Is it possible to sync unpublished products from the seller's store into the Multi-vendor App?
No, it won't be possible to import or sync the unpublished products from the seller's eCommerce store to the Multi-vendor app using marketplace connector add-ons.
How can sellers be added? Do they have to apply through a form and then we give them the right to sell their products?
You can add a “Join as Seller” link on your website navigation. From here, any user can join and become a marketplace seller. The seller needs to register, create a shop, and add their products from their seller panel. Seller will get a public URL of the shop created, which can be used to showcase the products by the seller.
To configure Join As Seller settings, go to Multivendor Admin Panel > Configuration > Instructions for Marketplace. Refer: https://prnt.sc/pk10qq
Moreover, as an admin, you can also add new sellers from your multivendor admin panel and further assign them products.
Can we charge VAT on commission?
You can now manage the VAT (tax) calculation on the commission you set in the app. You can choose whether you want to include the VAT on the commission or you want to make it exclusive. Explore!
What do we need to do if we change the Shopify store theme?
If you change the theme of your Shopify store then, you need to add the codes for the app to your new theme. Also, you need to recreate the files for the seller profile page.
The Regenerate button is provided in the app in the StoreFront Configuration menu.
Can we customize the seller login URL?
Yes, the admin can customize the seller login URL/seller subdomain (with SSL). Refer to know-how: Click here!
How can we restrict that only verified customers can provide seller feedback or review?
The admin can configure the following options regarding the Seller Feedbacks by visiting:
Multivendor Admin Panel > Configuration > General Configuration.
Can we display the seller’s store logos as a carousel on the homepage?
You will now get an option to add a logo carousel to the home page of your store. For this, you need to follow the below-given steps:-
Go to the admin panel of the Multi-vendor app.
For more, refer to this.
As an admin, I want my sellers to accept some legal terms and conditions before registering on the multivendor marketplace. Can I do that?
You can easily set up a terms & conditions checkbox on the seller sign-up page.
To setup terms & conditions, go to Multivendor Admin Panel > Dashboard > Click on the three dots > Terms & Conditions > Add & save. (You can manually write the terms & conditions OR can also provide a link for the same.) (Refer: https://qsnapnet.com/snaps/zywe5s1j7qn)
The added terms and conditions will be displayed on the seller registration page. (Refer: https://qsnapnet.com/snaps/f1i6v5sgvjb)
How to add Favicon Icon to Seller Pages?
You can follow the simple steps to add Favicon to the Seller Pages:-
The same will reflect on the seller page.
Do buyers need to register to buy an item?
This is optional. You can configure whether you want your buyers to register before buying a product or can buy anonymously.
To configure the same, visit Shopify backend > Settings > Checkout. Here, you can make the customer account:
Refer: https://qsnapnet.com/snaps/nufp1hy4n5
Can we customize the seller login URL?
You can easily customize the seller login URL.
For that, you need to create a C-Name and map to this URL store-name.sp-seller.webkul.com (example: multivendor-marketplace.sp-seller.webkul.com) and this should point to seller.multivendor-marketplace.com.
Now, once this is done, the URL won't work instantly. You need to inform us. We will make the edits from our end too and then it will start working.
In case you are unable to do so, you can provide us the hosting login details like GoDaddy, Bluehost, etc and we will do it for you.
Will I get help uploading the CSV files to the app?
Please make a note that we will only check the CSV's that are in the format that we provide for the CSV. In case the CSV file provided is not as per the format then you need to change the file as per the prescribed format.
Also, note that we won't be creating the CSV file, we will only check the CSV (if provided in prescribed format) in case you get any error while uploading the CSV.
As we have provided the limit for the CSV file upload, which is as per the API's so making any change to the same won't be possible.
What if I don’t get the credentials for any third-party app integrated within a Multi-vendor App such as PayPal, etc?
If you want to get the credentials for any third-party app, you need to contact service providers for the same. And if they don’t approve your account or provide you the credentials then, we are not liable for this as only they can provide you the same.
Can I translate the language of the multi-vendor app?
Yes, If you want to translate a multivendor app into a single language then, you can translate the labels of the app from the "Translation" section as per your requirement. Please follow the below steps:-
Admin end of Multivendor app > Translation > Here rename the labels as per your requirement.
Please Note:- Translations appear only at the seller end.
If you want the multi-vendor app to be multilingual then this can be done with the help of the "Weglot Translation" Feature.
Note: The labels can be in multiple languages and the seller can select from the languages but the seller can write in one language only.
How to add Custom Fields in the App?
To add Custom Fields, the admin needs to follow the below-given steps:
Go to Multivendor Admin Panel >> Click on "Configurations" >> Go to the "Custom Fields" menu from the drop-down. From here, You can add custom fields to be displayed on the Product Description Page and Seller Sign-up Page.
Once the Custom fields get added, You need to visit the "Instruction for Marketplace" section. Now, You need to copy the code of this section "Extra information about product/seller" and paste the code into the suggested liquid file.
To Paste the Codes:-
Visit the admin end of your Shopify store and paste the code in the product-template.liquid file to display custom field on product description page or Seller sign-up page.
Admin end of your Shopify store >> Online store >> Themes >> Actions >> Edit Code>> Now here paste the code into any of the liquid files where You want to display the custom Fields >> Save.
This way, You can add and display custom fields in your store.
How can I get PayPal Payout Credentials to configure PayPal Payment Method in the app?
To configure the PayPal Payment Method in the app, You need to Login to Your Business PayPal Account and Enable the PayOuts to get the Payout Credentials.
Please Note:- Both Merchant & Seller needs to have a Business PayPal Account linked with a bank account & a confirmed Email Address.
Steps to get PayPal Payout Credentials
Can I change the Seller Menu & sub-menus heading from the admin panel?
Yes. You as an admin can add new menus, translate the labels of existing seller menus, enable/disable the menu status as well as edit the menu details of the Seller Panel.
Multivendor Admin Panel >> Go to Configurations >> Click on Seller Navigation from the drop-down menu.
Click here to know how to manage Seller Menus.
Can I add Variants to a digital product in the app?
No, you cannot create variants for digital products added to Your store. The app does not support variants for digital products.
My users are receiving a message as “Session Expired” while attempting to login/register as a seller on my marketplace. What could be the reason?
Please make sure that you have shared this URL as "Seller Login/Registration link" with your sellers as shown in the screenshot: https://prnt.sc/mi7f01
and your sellers must be using this URL to log in/register as “Seller” on your marketplace.
Can I switch the plan during my trial period?
Yes, you can switch the plan during your trial period.
Once you switch the plan, you will get the Free Trial for the remaining days left in trial expiration.
What is the recommended weight unit in Multivendor App?
We recommend you to keep the Shopify weight unit and Multivendor App weight unit to be the same.
You can keep it different also but it is better to keep it the same.
Is the Multivendor App compatible with all the Themes?
Yes, the app is compatible with almost all Shopify Themes.
But in case you have Empire Theme then you might face some CSS issues on the "Seller Profile Page", so you need to fix them on your own and if you need our help for the same then that would be paid.
What is the maximum length of the file that can be uploaded with any Digital Product?
The file can be of a maximum of 100MB to be uploaded with any digital product.
Can the Seller/Vendor add Shipping rates on their own?
Yes, you can allow each seller to set their own shipping rates based on price or weight using the Marketplace Shipping feature app. Then, based on shipping ranges, sellers can set the rates countries-wise or zone-wise (whichever has been configured by admin from admin panel end).
Note: To make this shipping feature work, you need to have the Shopify store plan which supports the “Real-Time Carrier-Calculated Shipping”.
To get "real-time carrier calculated shipping" enabled by adding some amount of approx 20$ in your current Shopify plan. Refer: https://community.shopify.com/c/Payments-Shipping-Fulfillment/Shopify-plan-with-real-time-carrier-shipping/td-p/439026
Please contact Shopify regarding the same.
If you have subscribed to an annual subscription of the Shopify plan then you even might get "real-time carrier-calculated" Shipping for free.
Note: The Multivendor Marketplace Shipping Feature App only supports a single delivery profile and single location, i.e., not compatible for multiple locations.
Know More about Shipping feature app: https://webkul.com/blog/shopify-multivendor-marketplace-shipping/
Can I have fees from the Sellers/Vendors registering through the Store?
Yes, you can now charge "Membership Fees" from the sellers. You can even create your membership plans.
Can I charge my sellers a monthly membership fee for selling their products in the multi-vendor marketplace?
Multi-Vendor Marketplace for Shopify has got an add-on by the name Seller Membership. This app lets the Admin create different membership plans for his sellers. Sellers can subscribe to the one they want to start selling on the admin’s store.
These membership plans can differ on prospects like:
So, as mentioned above, we can create two different types of seller membership plans, i.e., Prepaid & Postpaid Membership Plan.
Based on the same, the Admin has to enable payment method(s) to receive subscription payments from his sellers.
To know more, refer to the following blogs:
https://webkul.com/blog/shopify-multivendor-marketplace-seller-membership-new-theme/
https://webkul.com/blog/seller-membership-payment-methods-multi-vendor-marketplace-for-shopify/
Can I delete the vendor from the app?
You can disable the vendor and this will disable all the vendor products from the backend. In the app, you cannot delete the vendor, as you might need vendor information in case of an order return/refund later.
How the feature "Order Prepare Status" works?
If the admin has enabled order prepare status and sets the time 1 hour to collect a shipment for the seller.
And in case, the seller is unable to collect the order in the mentioned time interval, then the order gets expired, then, in this case, the order gets refunded.
How can I display the seller profile page link on the product page?
You need to copy the "Link to seller profile page" code from the "Instruction for Marketplace" section of the multivendor app as per the below steps:-
Admin end of Multivendor app>> Configuration >> Instruction for Marketplace >> Here copy the code of the "Link to seller profile page" section.
Now, visit the admin end of Your store:- Admin Store Backend >> Online store >> Themes >> Actions >> Edit Code >> Now paste the code in "Product-template.liquid" file >> Save.
This way, you can display the seller profile page link on your store's product description page.
How can I add a digital (downloadable) product to the store?
Firstly, the admin needs to configure the Shop Type as digital or both (digital + normal).
For this, go to Multi vendor Marketplace Admin Panel > Configuration > General Configuration > Change the shop type as digital or both.
Further, to add a digital product, go to Multi vendor Marketplace Seller Panel > Products > Product Listing > Add Product > Choose the product as digital and after entering required details save.
To know more, refer to the following blogs:
Is it possible to show both digital and normal products in the shop?
Yes, you can show both digital and standard products in the shop. You just need to set the shop type to "both".
For this, go to Multi vendor Marketplace Admin Panel > Configuration > General Configuration > Change the shop type as digital or both.
Is there any way the admin can change the shop logo?
Yes, visit the multivendor admin panel > Configuration > General Configuration.
Refer: https://prnt.sc/pjzqcz
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