Multivendor Marketplace for Shopify: FAQs

Listing below the Frequently Asked Questions about the Multivendor Marketplace App for Shopify:

Multivendor Marketplace for Shopify- Video Guide

• What does this app do?

The Multivendor Marketplace App for Shopify will help you convert your Shopify store into a Marketplace i.e., Admin can add Seller, track their sales, add commissions and much more. For detailed information refer to the Multivendor Marketplace for Shopify Blog.

• How to install this app?

You must have a Shopify store before installing the Multivendor app. Then just go to this link https://apps.shopify.com/multi-vendor-marketplace and once you add the app to your store, you will be asked to choose a plan and accept the charges. And voila! it's done.

• How to set the Seller Commission?

Follow this process: Multivendor Admin Panel >>Commissions >>Seller commission settings >> Add commission to seller >> Enter seller email, Choose the commission type and Enter commission value >> Save

• How can admin allow sellers to add automatically without receiving and accepting Vendor Request?

Admin needs to auto-approve the vendor request. You can manage this setting from the Multivendor Admin Panel >> Configuration >> Sellers Configuration

• Where can I find the total earnings of the vendor and the commission from the vendor?

Go to the Multivendor Admin Panel >> Payment >> Seller Payments

• How to add digital products to the store?

Firstly, go to the Multivendor Admin Panel >> General Configuration >> Select Shop Type as Digital/Both.

Now, go to Multivendor Admin Panel >> Products >> Product Listing >> +Add Product >> Choose Product as Digital Product >> enter the required details and click on save.

Note: Digital product's file size should be equal to or less than 100 Mb.

• Can Sellers/Products be added in bulk?

Yes, you can add Products/Sellers in bulk.

For adding Sellers go to Multivendor Admin Panel >> Sellers >> Sellers listing >> under more action >>> add sellers by CSV

For adding Products go to Multivendor Admin Panel >> Products >> Product Listing >> under more action >>> add products by CSV

• How to add variants to the products?

While adding /editing a product on the same page you will get an option to add variants (Both from Seller and Admin side).

• Will the products added to the Shopify store sync to the app automatically?

 Changes made on products from the Shopify Multivendor app will reflect them on the Shopify store but not vice-versa. If you make any changes in the products from your Shopify store then you need to import those products (Products >> Import Products) and then assign them to Sellers.

Hence, we suggest you add/edit/delete products from the Shopify Multivendor Marketplace app only.

• How to configure the default email template?

To manage email configuration go to Multivendor Admin Panel >> Mail Configuration >> Mail Configuration

• How can I change the Store Logo?

Manage it from Multivendor Admin Panel >> Configuration >> General Configuration

• How can I make changes to the theme color of the seller page?

Manage it from Multivendor Admin Panel >> Sellers >> Customize Seller Page

• Is there any restriction on the number of products added by the admin or the sellers?

No, none of the 3 Multivendor Marketplace plans have such a restriction.

• How can the vendor keep a track of the payment to be received from the merchant?

The vendor can manage it from Multivendor Seller Panel >> Profile >> Payment Details

• Is it possible that the payment received from an order directly goes to respective Seller and Admin account as per the defined commissions?

By default, the total amount goes to the Admin's account and then the Admin needs to transfer the Seller's amount from his side.

If Admin wishes to make this automatic, he just needs to activate the Automatic Payment Feature Apps i.e., Stripe Connect.

For more information about Payment Flow in Shopify Multivendor app, check this out: Payment Flow

• Can I add my Shopify Store's products to Shopify Multivendor Store and assign them to Sellers?

Yes, you need to go to Multivendor Admin Panel >> Products >> Import Products >> after products get imported, Click on the three dots under Action column and click on 'Assign to Seller', enter Seller's Id and that is all. You can Even assign the products to sellers in bulk by selecting more than one products at a time.

• Can I upgrade or downgrade my Multivendor Marketplace App for Shopify?

Yes, you can easily do so by going to Multivendor Admin Panel >> Click on the three dots on the top right of Dashboard >> Upgrade Plan

• How to display the seller profile page link on the product page? 

Paste the given code in product-template.liquid file:

<div class="wk_seller_detail clearfix" data-productid ="{{product.id}}" style="display:none; border-bottom:1px solid #ddd; border-top:1px solid #ddd; padding:5px;"></div>

• How does the 'Order Prepare Status' works?

If the Admin has enabled the 'order prepare status' option and has set the collect shipment time for the seller as one (just for example) then, in this case, the seller needs to collect the order in the mentioned time interval otherwise the order gets expired and it needs to be refunded.

• Shipping rates can be added by the Sellers also?

Yes, this is possible in Shopify Multivendor marketplace app. Refer to this: https://webkul.com/blog/shopify-multivendor-marketplace-shipping/

• What are the differences between the different Shopify Multivendor marketplace app plans?

Refer to this: Compare Plans

• Can I delete the vendor from the app?

No, you can't delete a vendor from the app though you may disable that particular seller. This is because you may need the seller's information for any kind of order return/refund condition.

• How can I uninstall this app?

Uninstall the app from the Shopify store backend (app section).

• Can we use USPS Shipping with Multivendor App?

Yes, you can use USPS with Multivendor App and you can allow your sellers to generate labels using stamps.com.

• Can I charge the Sellers/Vendors for registering through the Shopify store?

Yes, you create Seller Memberships Plans if you want to charge your sellers.

• How many Trail Days are available for this app?

Multivendor App comes with a FREE Trial of 15 days.

NOTE: If you reinstall the app within its trial period, you will get the Free Trial only for the remaining days left in trial expiration.
For example: Suppose you install the app and get 15 days free trial then on the 10th day, you uninstall the app and then again install it, in this case, you will get the Free Trial of the remaining 5 days only.

Same goes if you switch your Multivendor plan.

• What is the recommended weight unit in Multivendor App?

We recommend you to keep the Shopify weight unit and Multivendor App weight unit to be the same.
You can keep it different also but it is better to keep it the same.

• Can I add variants to digital products in the app?

No, you can't add variants to digital products.