RMA: Return Merchandise Authorization Process in Multivendor Marketplace for Shopify

Saurav Pathak

Published on - 25-02-19 02:33pm

RMA: Return Merchandise Authorization Process in Multivendor Marketplace lets you create a record of orders returned & refunded.

Configuration from Admin's end:

Shopify Multivendor Marketplace Admin Panel >> Orders >> RMA Configuration >> 

       >> Here, the Admin the enable/disable the already added RMA Requests.

           or the Admin can add new RMA Requests

      >> +Add RMA >> RMA Status Name, RMA Type (Return/Exchange), Position and Enable Status >> Save. 

Once a customer sends the Admin a return/refund request for his order, the Admin needs to inform the Seller of that product about this by raising RMA request.

How to initiate RMA request?

Shopify Multivendor Marketplace Admin Panel >> Orders >> Order Listing >> Select that particular order >> Click the three dots under Action menu >> View >> Raise RMA Request >> pop-up >> Mention return quantity >> return type (return/exchange) >> Initiate.

The Seller will receive a mail regarding the request raised by the Admin. 

On the same page, the Admin can view the RMA details in the Return Request List section of the order details page, click on the view button under Action menu >> Here, you will have Return Request Details & RMA Status Details.

How can the Seller act upon the RMA request raised by the Admin?

Shopify Multivendor Marketplace Seller Panel >> Orders >> Order Listing  >> View (by clicking on the three dots under Action menu) >> Return Request List section >> Edit/View (under Action menu)

>> Edit >> Update RMA Status, select RMA Status & leave a comment for the Admin >> Save.

>> View >> Here, the Seller will have Return Request Details & RMA Status Details.

Once the RMA request is accepted by the Seller, the Admin needs to process the refund request of the customer. 

How to refund the order amount to the customer?

Shopify Backend (Admin) >> Orders >> All Orders >> View >> Refund Amount >> The refund info will be mentioned on the same page. 

The payment status of the particular order(s) will be changed to 'Refunded' on order listing page of both the Seller and the Admin.

 

This is all about the RMA process; to know more, have a look at Shopify Multivendor Marketplace Refund Management blog!

 

 

 

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